Here is a list of frequently asked questions and their answers..
Who is Parkers Whisky
Parkers Whisky is one of Scotlands Premier Whisky shops Located in Banff.
On the edge of the famous Speyside whisky region. We specialise in both
the standard everyday whisky and also the rare and collectible Scotch and
other malt whiskies from £10 to £10000
I do not want to order online?
No problem, we are happy to accept orders by phone. Call us on 01261 812353 and we can take you order.
Are all products really IN STOCK?
Yes. Our site is updated several times daily and we strive to make sure all our products listed are in stock. If for any reason this is not the case, we will contact you immediately to let you know.
What types of payment do you accept?
We accept MasterCard, Visa, Solo, Maestro, Switch & VISA Delta. Bank Transfers and Cheques are also accepted.
Is it safe to use my credit card online?
We use a COMODO SSL secure and authentic site certificate using 256 bit encryption.
Your credit card details are encrypted and treated with care.
Do you gift wrap?
Yes. We offer a FREE gift wrapping service on any order.
A free gift card with your personal message is also included in gift orders.
Do you ship to different delivery addresses?
Yes. We can ship direct to the recipients address. If you prefer, you can also ship to your work address for easier pickup.
Are my personal details kept private?
We only use the information that you provide to process your order and to
send you a monthly e-mail newsletter if you give us authorization to do so.
We do not sell or pass your information on to third parties, EVER.
How much do you charge for delivery?
UK Orders are charged a flat rate of £6.95 for a 48hr delivery.
Europe is charged at £11.95 per bottle Airmail.
Rest of the World is charged at £18.95 per bottle Airmail.
What if I have a problem with my order?
Parkers Whisky is committed to provide you a stress free service.
If you are not happy please call or email us and we will do everything possible to rectify any problems.
Please quote your order number if contacting us by e-mail to make sure we know which order you are referring to.
How do I return a product?
We will accept a wish to cancel your order seven working days starting the day after delivery. During a cancellation of an order, the goods are your responsibility while in your care. Return shipping and insurance is your responsibility.
A full refund is processed no more than 30 days of receiving cancellation notice.
What if I need advice or a recommendation?
We pride ourselves on give good honest advice and recommendations.
We prefer doing this by phone so if you need any advice please call the shop at 01261 812353 or
email us at sales@parkerswhisky.co.uk.
Do you have a retail shop?
Yes. We are located at the following address:
27 Low Street
Banff, Aberdeenshire AB45 1AU
We are open from 9am to 5pm Monday to Saturday.
What is your VAT number?
Parkers Whisky collects and remits VAT under number 814440945.
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